Meet Our Staff

16 years with Jim Keras Automotive!

8 years with Jim Keras Automotive!

21 years with Jim Keras Automotive!

10 years with Jim Keras Automotive!

16 years with Jim Keras Automotive!

4 years with Jim Keras Automotive!

6 years with Jim Keras Automotive!

10 years with Jim Keras Automotive!

9 years with Jim Keras Automotive!

17 years with Jim Keras Automotive!

4 years with Jim Keras Automotive!

12 years with Jim Keras Automotive!

22 years with Jim Keras Automotive!

14 years with Jim Keras Automotive!

Ron is a genuine car enthusiast, who has found a new passion with Subaru. Branching from the hospitality industry, and running a 35 year old family business, he is no stranger to excellent customer service. He is the current General Manager at our Covington Pike location.

Ron and his family (Brooke, Hudson & Hayes) currently drives around in a 2019 Subaru Ascent.

Jim Largue has been with the Jim Keras family of dealerships for 29 years and has been managing the Covington Pike Subaru store for 18. In his spare time Jim enjoys spending time with family and especially his new grandson. Jim's wife is driving her third Ascent, his daughter drives a Forester and his daughter-in-law enjoys driving her Outback.

Mike has over 15 years of automotive repair experience. In his free time, he enjoys dirt track racing, stock car racing, riding motorcycles and ATVs.

Greg has over 25 years of customer service experience in both the logistics and automotive industries. He is the proud owner of two Subaru vehicles - an Ascent and a Crosstrek.

Chris comes from the financial world and strongly believes that Subaru is the best made vehicle that money can buy. His hobby includes a yearly salmon fishing trip in Alaska. No, he does not drive his Forester up there.

Dave is a Subaru Certified Peak Performer and handles all internet inquiries. Dave has been with Jim Keras Subaru for 12 years and loves the Subaru product. Dave's hobbies include spending time with his family, spending time with friends (especially at church), and listening to contemporary Christian and classical rock. He also is an avid poet and songwriter. Come and hear him sing sometime.

Payden is a Super Subie professional. He owns a Solterra EV and loves it! Payden loves to go out on nature walks, karaoke with his friends, spend time with church events, and being creative with his knack for graphic design and social media. He is also an avid concert goer, so you might run into him at a concert downtown sometime. Come by and see Payden so he can help you get into the perfect vehicle for you!

Bill is a hardcore Subaru enthusiast that has owned 11 Subarus. His family bought their first Subaru from Jim Keras in 1980 and have had one in the family ever since. He began working at Jim Keras during Subaru's record selling year in 2006. Selling Subarus is a more of a passion that he enjoys doing on his time off from his fire department job.

Bill's favorite Subaru is his 1994 Subaru Justy GL 4 door 4WD. He loves this vehicle because his first car was a Justy he had driven while his family was stationed in Japan.

David has 40 years of lending experience with 16 of those being in auto finance. He believes the most important aspects of his position are earnest concern for the customer's best interest and respect for them and their needs. As an owner of a 2022 & 2025 Outbacks he's all in with Subaru.

Paul brings a wealth of financial expertise and relationship-building experience to his role as Finance Manager at Jim Keras Subaru. With a strong background spanning automotive sales, financial strategy, and business finance, he is well-equipped to guide customers through financing and leasing options with confidence and clarity. Before joining Jim Keras Subaru, Paul served as Sales Manager at Lexus of Memphis, where he oversaw new and pre-owned auto sales, financing, and leasing while mentoring his sales team and helping close deals. Prior to that, he worked as a Financial Strategist with Memphis Capital, applying his analytical skills to advise institutions on loan transactions, and as an Account Executive with Dell Financial Services, where he delivered leasing and financing solutions to business clients. Paul holds a Bachelor of Business Administration in Finance from the University of Tennessee, Knoxville, and has built a career defined by top-level results and trusted client relationships. Outside of work, he enjoys spending time with his daughters, volunteering in the community, and cheering on his favorite soccer and football teams.

Callie began her journey with Jim Keras Subaru in 2022. She strives to provide excellent care and service to every customer regardless of their service needs. Callie has a great love of animals and being outdoors. She favors fishing when time allows. She is also an expert at holding the flashlight!!

Mike has been in the automotive service industry for over 20 yrs. He has a vast amount of knowledge and passion for cars and loves getting to know new people and helping our clients with their Subaru needs. He is married with four kids (five if you count the puppy) He enjoys being outdoors, sports, concerts and comedy.

Keely started in the aftermarket parts world in 2019 before making her way over to the Subaru Parts Department almost 4 years ago. Not only is she passionate about parts and providing good customer service, she is passionate about the Subaru brand. She currently drives a 2024 Impreza. In her spare time she can be found reading and writing, playing video games, or curled up with her two cats.

Joe is responsible for the detail department and he makes sure that all the cars are detailed to perfection for our customers.

I have been blessed to have a wonderful family that has supported my passion for the Car/People business. Along with my wife and two kids I am fortunate to be surrounded by a passionate group of customers and staff that make selling vehicles very enjoyable. I also truly love the local support Subaru offers the community. I look forward to growing Subaru's brand right here on Hacks Cross Road.

I've been in the auto industry for over 20 yrs. My family has lived in Olive Branch, MS since 1999. I have two adult daughters and I love college football.

Freeman is a Gainesville, FL native that moved to the Memphis area in 2005. He has been in the car business since 2010, and when not working on marketing for the Keras Group, he enjoys spending time with his wife and 3 children on their farm in Collierville.

Greg has over 25 years of customer service experience in both the logistics and automotive industries. He is the proud owner of two Subaru vehicles - an Ascent and a Crosstrek.

I have been in the car business since 2011. Prior to that, I was in the investment banking industry. I was born and raised in Germantown and have 2 sons.

My hobbies are investments, golf, and riding the trails on my mountain bike. The thing I like most about Subaru is working for the Keras family and the safety/reliability that the brand is known for.

I was raised around the drag strip; which has made vehicles in general one of the biggest passions in my life. I grew up going to Millington International Speedway when the NHRA was still coming to Memphis. This has lead me on many different adventures in the racing scene, but the biggest was the opportunity to work at Jim Keras Subaru.

I have been with Jim Keras Automotive since 2014. I have a great opportunity to be in the car business due to the dedicated team we have here plus the customers we have.

I am a committed family advocate and loyal friend, displaying honesty, enthusiasm, and balance with those I meet. I am a proud owner of multiple Subarus over the years. I am actively passing on my training to share and discover more about the enjoyment of past, current, and future models. I am eager to guide all to become fellow Subaru family members. I come from a decades long career in the technical food and beverage management industry, paralleled with a lifelong love of all aspects of automobiles.

Buddy came into our life in October 2019 after we hosted a pet adoption event in the showroom. We think he is a Beagle mix of some sort, but we really do not know. All we know is we love him. And, the day we adopted him was the best day we ever had at Sunset Hills Subaru! :)) He loves it when customers waiting for service want to take him for a walk. :) Buddy always has a pawsitive attitude about his job, even after a long, ruff day of sharing his love with everyone he encounters. He doesn't bite, but he does have a huge appetite, and he isn't afraid to ask you for a taste of whatever you're munching on! Oh, his favorite car is the Outback waggin.

Meet Billy, our newly promoted Treat Manager at Sunset Hills Subaru! With a nose for snacks and a tail that never stops wagging, Billy takes his job very seriously—especially when it comes to quality control (aka taste-testing). When he’s not making the rounds for belly rubs or inspecting treat inventory, he’s reminding us all to paws and enjoy the little things. Stop by and say hi—he’s always open to "barking" about his new role!

Lucy helps create a warm, welcoming atmosphere for both our team and our customers. With her calm demeanor and friendly personality, she’s always ready to brighten someone’s day—whether she’s greeting guests or relaxing in her favorite sunny spot. As Nap Manager, Lucy specializes in boosting morale, reducing stress, and representing the fun, family-friendly spirit that makes Sunset Hills Subaru feel like home.

Patty is the face of Sunset Hills Subaru! She is our MVP who has been with our dealership for 22 years. She knows most of our long-standing customers by first name.

I have been in the Automotive industry for over 15 years, and I am now the part time receptionist.

**Robert Smith | Customer Relations Manager | Sunset Hills Subaru** Robert Smith is the Customer Relations Manager at Sunset Hills Subaru, where he is dedicated to delivering an exceptional customer experience and strengthening the dealership's connection to the St. Louis community. As the dealership's Lead Subaru Love Promise Champion, Robert helps coordinate community outreach initiatives, charitable partnerships, volunteer opportunities, and customer appreciation programs that reflect Subaru's commitment to making a positive impact. With a background in customer relations, social media marketing, reputation management, and community engagement, Robert works closely with customers and team members to ensure every interaction reflects the values of honesty, empathy, appreciation, respect, and trust. His focus is on building lasting relationships that extend well beyond the vehicle purchase process. Robert also serves as a Board Member for the Ritenour Co-Care Food Pantry, where he helps support efforts to combat food insecurity and provide resources to families throughout the region. Through his work with both the pantry and Sunset Hills Subaru, he has helped foster partnerships with organizations such as Make-A-Wish Missouri & Kansas, the APA of Missouri, Ronald McDonald House Charities, and other local nonprofits. At Sunset Hills Subaru, Robert oversees community storytelling, customer recognition programs, social media engagement, and initiatives that highlight the dealership's commitment to serving others. Whether he's helping organize a fundraising event, celebrating a customer milestone, or sharing stories of community impact, his goal is to create meaningful connections and leave a lasting positive impression. When he's not at the dealership, Robert enjoys supporting local charities, attending community events, and finding new ways to connect businesses with causes that make a difference throughout the St. Louis area. **Areas of Expertise:** Customer Relations, Community Outreach, Social Media Marketing, Reputation Management, Subaru Love Promise Initiatives, Event Planning, Customer Experience, Nonprofit Partnerships, and Community Engagement.

Over 18 Years of Service

Lacy lives by the Golden Rule. It has served him well throughout his 25+ year career. No matter what his role, Lacy’s focus is always on creating the best experience for the customer. He grew up in Southern Illinois and spent 16 years in the office furniture industry before transitioning to automotive sales. As an automotive sales professional, Lacy has held a variety of roles including sales representative and Sales Manager. He enjoys attending live sporting events and concerts and spending time with his wife.

A Nashville native, Terra Williams got into the automotive industry by chance. With a background in education, she began in an administrative position at a luxury car dealership in Nashville in 2014 and found she enjoyed the fast pace. Within two months, she had started the dealership’s first BDC Department. Terra coaches her team to manage phone and internet inquiries to ensure a great, positive first impression of the dealership. An avid sports fan, she actively follows the Vanderbilt Commodores, Atlanta Braves, Tennessee Titans and Nashville Predators sports teams.

An ASE-certified technician, Will Daly is a third-generation car guy. He grew up in an automotive family in Franklin, TN, and spent time at his grandfather’s car dealerships. When he turned 21, he joined the family business and completed the certified automotive technician/mechanic training program for GM vehicles. Before becoming Service Manager, Will put his extensive automotive knowledge to use as a skilled automotive technician and service advisor for both GM and Chrysler, Dodge, Jeep, Ram dealerships.

Born and raised in Columbia, TN, Molly Hohensee has over 15 years of experience in the automotive industry and has worked in digital marketing roles for Hendrick Automotive and Holley Performance. She is an aftermarket performance industry enthusiast who loves fast cars and attending car shows. Molly also enjoys kayaking, camping, hiking and all things Marvel. A die-hard Auburn fan, she also follows the Atlanta Braves and Tennessee Titans. She currently lives in Smyrna, TN with her army veteran husband and two beloved dogs. In her free time, she loves spending quality time with her friends and family.

Kathleen Crumby grew up one of eight children in Donelson, TN. With a strong and extensive banking background, her work ethic and strong customer relationship skills made her an asset to any team. But after more than 24 years in automotive finance, she was looking to spend more time with her husband and son. In August 2020, when the opportunity to work fewer hours, closer to home presented itself, Kathleen joined the dealership as a part-time Finance Manager. She loves being outdoors and enjoys hiking, biking, and snorkeling with her husband and son.

Alicia Smith is an automotive industry veteran who has worked in a variety of roles at several dealerships throughout her career. She started as a cashier at an Acura dealership in 1999, and has also been a warranty clerk, salesperson, and service advisor at Chrysler, GMC, Cadillac, and Hyundai dealerships. Originally from Long Island, NY, Alicia has two children and two grandchildren. She enjoys DIY crafts, watching the Hallmark Channel and spending time at home with her family.

Dedicated to providing exceptional customer service, Kraig Pemberton has over 20 years of experience in automotive sales and management. His co-workers refer to him as “the Postman” because of his unfailing dependability. He once walked to the dealership in a snowstorm when he was unable to get his car out, so someone would be available to assist customers. A single parent, Kraig enjoys spending time with his teenage daughter.

Abby Harkins takes ‘taking care of customers’ seriously. As one of the first faces of the dealership, she makes sure customers get the best reception. She spent seven years at Asurion, earning her ASQ-CQIA quality improvement certification, before taking a ten-year career break to take care of her ailing father. She started in the receptionist role in 2020 and transitioned into her current role in May 2023. Born in Michigan, she moved frequently growing up and currently lives in Mt. Juliet, TN with her husband and six dachshunds. She enjoys knitting and singing and is very active in her church and locale missions.